Support contact details have not been configured yet. Licensed users can also send a request from inside the app under Help & Support and read the answer there.
Sign in to your dashboard with your email: all licences bought with it are listed with their keys. You can also open the receipt page you were sent after payment.
Open CyberGuard360 on the old device, choose Pro licence, then Deactivate this device. Or release a device from your dashboard. If the old device is gone and you cannot sign in, contact support to free a seat.
The app checks for new versions. With an active licence you can install them from inside the app; the update is verified with two independent digital signatures first. Without an active licence you will see that an update exists but it cannot be downloaded.
A licence lasts one year. When it ends, the software stops working until you renew. Renew from your dashboard or with your existing key and the new year is added after what is left. We email you reminders before it ends.
Keys are created the moment payment is confirmed. Open your dashboard; if the payment is still being confirmed by the bank it appears within a minute. Check your spam folder for the email, and contact support with your order number if it is still missing.